Delivery and Returns

DELIVERY

Goods are shipped worldwide. Please check the available countries in the Shopping Cart. If your country isn’t listed, contact us and we will add your country if possible.

Goods are delivered to parcel terminals or by a courier. The shipping options are displayed after choosing the destination country and entering the address at checkout.

The purchaser pays for the shipping and the price information is displayed next to the shipping method.

Delivery times vary by country and delivery method. Orders in Estonia, Finland, Latvia, and Lithuania generally take 3–10 business days from the date of entry into force of the contract of sale. Orders to all European countries are guaranteed to arrive within 18 business days, and orders to countries outside the European Union take up to 5 weeks to arrive.

Delivery times may be longer during busy periods like Christmas and Black Friday.

We are not responsible for delivery delays caused by unforeseen issues.

Availability of the product in our warehouse may also affect the delivery time. We have the right to ship goods in up to 45 calendar days in exceptional cases.

We will notify you of any delays we are aware of. If your order hasn’t arrived by the expected date, contact us at info@birdbusters.eu.

Neither the online shop nor the courier company are liable for any delays in the delivery of the products and for any misunderstandings if such delays or misunderstandings are caused by the buyer providing inaccurate or incorrect data upon checkout of the order.

All orders are shipped from the European Union.

RETURN POLICY

14-Day Return: You can cancel your order and return the products within 14 days of delivery. The countdown starts when you or a third party you choose (not the delivery service) receives the products. Remember to send the items back or show proof of return within this period.

Conditions of Returns:

Items must be returned in their original packaging with all labels attached. If a price tag or packaging is damaged, reasonable exceptions apply. However, items that have been used cannot be returned.

In the event that a package appears damaged upon receipt, the recipient is required to take clear photographs of the package before opening it. These photos must visibly show the damage to the exterior of the package. The recipient should then send the images, along with their order number and a brief description of the damage, to our customer service team at info@birdbusters.eu as soon as possible. Failure to document the condition of the package prior to opening may affect the eligibility for a refund or replacement.

To exercise the 14-day right of return/ withdrawal, items must not be used in ways beyond necessary to ensure the nature, characteristics and functioning of the goods in the same way you would be allowed to test the goods in a physical store.

Visible wear and tear or misuse may lead to refusal of return or to lower returned amount in accordance with the decreased value of the goods.

Businesses/ legal entities are exempt from returns.

How to Return: Submit a return request via email info@birdbusters.eu within 14 days of receipt of the goods at the latest.

Return Costs: You’ll need to cover return shipping unless the reason for the return is non-compliance with the order or the item is incorrect or faulty.

Responsibility: You are responsible for the item until it safely reaches us. Ensure it is well-packed to avoid damage during shipping.

Refunds: Refunds are processed as soon as possible but no later than within 14 days after receiving the returned goods. A refund will be made to the same account from which the payment was made.

Full order returns include delivery costs.

In case of partial return, shipping fees will not be refunded.

The online store has the right to refuse to make the refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.

If the buyer has chosen a different form of shipping than the cheapest usual method of shipping offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost.

The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.

The online shop will not assume liability for any potential damages caused to the buyer due to technical issues (problems in using the online shop), including for delayed delivery of a product ordered. Here, technical issues are construed as technical issues independent of the seller, such as interruptions in internet connection, server failures, etc.

RIGHT TO MAKE A CLAIM

The online store is responsible for the non-compliance of goods sold or for deficiencies which were present at the time of delivery and which occur within two years.

We assume any defects noticed within six months were there from delivery and if in doubt, we have the obligation to prove otherwise.

The purchaser must report defects within two months of the occurrence.

We are not responsible for damages due to the fault or negligence of the buyer, for misuse of the product, or for the natural wear and tear during normal use.

If goods bought from the online store have defects for which we are responsible, we will repair or replace the defective goods. If the goods cannot be repaired or replaced, we will refund the defective goods.

We will reply to your complaint in writing within 15 days.

To report a defect, a corresponding application must be submitted to the e-mail info@birdbusters.eu. The application must include:

• Name and contact information
• Date of Complaint
• Description of the defect
• Order number
• Photos of the defect.