The owner of the online store birdbusters.eu (hereinafter referred to as the online store) is Salu OÜ (12600389), located at Kunderi 27-10, Tallinn, Estonia.
Validity of contract of sale, product and price information
The conditions of sale apply to purchases of goods from the online store.
The prices of the products sold in the online store are indicated next to the products. A fee for shipping is added to the price. The prices of all products in the online shop are given in euros.
The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order and fulfils contact forms.
Product information is provided immediately adjacent to the product in the online store.
Placing an order
Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid via an online bank transfer or using another payment method.
Payments in the online shop can be made through the following banks:
- Estonia: LHV, SEB and Swedbank
- Latvia: Swedbank, SEB, Citadele and Luminor
- Lithuania: Swedbank, SEB and Luminor
- Finland: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki
Birdbusters online store also offers the possibility to use Paypal, pay by Visa and Mastercard.
PLEASE NOTE! After paying by payment link, make sure to click on “Return to merchant” on the bank’s website.
After placing an order, the confirmation and invoice will be sent to the buyer’s e-mail address. If no confirmation e-mail is received within 20-30 minutes, we ask the customer to contact us immediately either by e-mailing to birdbusters.eu or calling +3725267138. Customer support is provided in Estonian, English and Russian.
The contract enters into force when the amount payable is transferred to the bank account of the online store.
If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.
Goods are shipped worldwide – Europe, Asia, South-America, North-America, Australia.
Goods are delivered to the buyer to parcel terminals or by a courier. The delivery options are displayed based on the buyer’s location.
The purchaser bears the shipping cost and the respective price information is displayed next to the shipping method.
All shipments within Estonia generally arrive at the destination specified by the purchaser within 3-10 business days of the date of entry into force of the contract of sale. All shipments outside of Estonia are guaranteed to arrive within 1-3 weeks.
We have the right to ship goods in up to 45 calendar days in exceptional cases.
Neither the online shop nor the courier company are liable for any delays in the delivery of the products and for any misunderstandings if such delays or misunderstandings are caused by the buyer providing inaccurate or incorrect data upon checkout of the order.
Right of withdrawal
After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days.
The right of withdrawal does not apply if the purchaser is a legal person.
To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics and functioning of the goods in the same way you would be allowed to test the goods in an actual store.
If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods.
To return the goods, a free-form application must be sent to the e-mail address firstname.lastname@example.org within 14 days of receipt of the goods at the latest.
The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).
The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period.
Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.
The online store has the right to refuse to make the refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.
If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost.
The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.
The online shop has the right to unilaterally change these contractual terms and conditions without having to notify the buyers thereof in writing through the e-platform. The online shop has the right to change the prices in the online shop at any time. If a buyer submits an order before the terms and conditions are changed, his/her purchase and sale contract will be subject to the terms and conditions valid upon the moment of submission of the order.
The online shop will not assume liability for any potential damages caused to the buyer due to technical issues (problems in using the online shop), including for delayed delivery of a product ordered. Here, technical issues are construed as technical issues independent of the seller, such as interruptions in internet connection, server failures, etc.
The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the purchaser. Within the first six months of delivery it is assumed that the defect was present at the time of delivery. It is the online store´s responsibility to prove otherwise.
The purchaser has the right to turn to the online store within two months of the occurrence of a defect by e-mailing email@example.com or calling +372 52671 38.
The online store is not liable for any defects arising after delivering the goods to the purchaser.
The online shop will not satisfy any claims if the defect is caused by incorrect use or normal wear and tear of the product.
If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale.
The online store will respond to the consumer´s complaint in written form or in a form that enables written reproduction within 15 days.
Processing of personal data
The online store only uses the personal data entered by the purchaser (including name, phone number, address, e-mail and bank details) for processing the order and sending goods to the purchaser.
The controller of the personal data is Salu OÜ, owner of the online shop, which transmits the personal data to the authorised partner Pakipoint OÜ, which in turn transmits these to transportation service providers for the delivery of the goods. The online shop will send the personal data required for making a payment to the processor Maksekeskus AS.
Settlement of disputes
All complaints made by a purchaser about the online store must be e-mailed to firstname.lastname@example.org.
If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. You can review the procedural rules and submit a complaint here. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. Resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser.
A purchaser may also turn to the dispute resolution bodies of the European Union.